Watch Inbox Zero Automation actually work

RUN LOG — Inbox Zero Automation (Make.com)
Connection: Gmail (cs@brightloom.io) + Outlook (sales@brightloom.io)

Trigger: New email batch detected — 14 unread since last cycle (09:02).

▸ Step 1 — Fetch & parse: Pulled 14 messages. Extracted sender, subject, body, thread history.

▸ Step 2 — Classify (per rule set):
— 6 → Sales inquiry
— 4 → Support/CS
— 2 → Billing
— 1 → Spam/promo (auto-archived)
— 1 → Escalation flag

▸ Step 3 — Draft replies (saved to Drafts, not sent):
— "Maya Chen, Ridgeway Co." asked about seat pricing for 25 users. Drafted reply with tiered quote + Calendly link. Confidence: high.
— "David Okafor" reported login loop after password reset. Drafted troubleshooting steps + fallback to manual reset. Confidence: high.
— 3 more Sales drafts queued with tailored openers pulled from thread context.

▸ Step 4 — Human flag:
— Subject "Cancelling — third outage this month" from account @NorthStar Freight ($1,840/mo). Sentiment: negative. Tagged 🚩HUMAN-REVIEW, priority high, routed to #cs-escalations Slack with 2-line summary.

▸ Step 5 — Sort & label: Applied labels in both mailboxes. Moved 2 billing threads to "Finance" folder, notified accounts@.

Result at 09:04:
— 14 emails processed in 2m 11s
— 9 draft replies waiting for one-click approval
— 1 escalation surfaced before it churned
— Inbox unread count: 0

Next cycle scheduled: 09:17.