Store policy

Refund Policy

Effective July 16, 2026 · Prepaid agent credit terms added July 25, 2026

Our products are digital and are delivered immediately. Because a downloaded file or access link cannot be returned, purchases are final once access has been provided. We still make things right when a purchase or delivery has a genuine problem.

When we provide a refund or replacement

the download or access link was not delivered;
the file is corrupted, defective, or cannot be accessed after reasonable troubleshooting;
you were charged more than once for the same purchase; or
the delivered product is materially different from its description at the time of purchase.

Depending on the issue, we will provide a working replacement, technical help, or a refund to the original payment method.

Change-of-mind requests

We do not provide refunds because a customer changed their mind, no longer needs the product, lacks compatible software, or did not review the product description before purchasing after the digital product has been delivered.

Prepaid agent credits

Credits for the Claude Agent Studio are a prepaid digital balance. They are added to your account as soon as payment clears, they never expire, and they are spent per agent run at the price shown before you start each run.

Because the balance is usable immediately, credit purchases are final and unspent credits are not redeemable for cash.
If a run fails or returns no output, its credits are returned to your balance automatically — you are not charged for a run you did not receive.
If credits were charged but no result was returned and the balance was not restored, contact us within 14 days and we will restore the credits or refund the purchase.
Credits belong to the account they were bought for and are not transferable between accounts.

Requesting help

Use the merchant support contact shown on your order, payment, or delivery receipt and include the purchaser name, purchase date, product name, and a short description of the issue. Do not send full payment-card details.

Immediate digital delivery

At checkout, customers request immediate delivery and acknowledge that once access is provided, they lose any cancellation right that applicable law allows them to waive. If local consumer law gives you rights that cannot be waived, those rights still apply.

Chargebacks

Please contact us first so we can investigate delivery or billing issues promptly. This does not limit any rights available through your card issuer or under applicable law.